At Jasmine Commercial LLC, we’re dedicated to ensuring you and your child love our educational toys—designed to be safe, engaging, and supportive of developmental play. This policy outlines our terms for returns, refunds, and exchanges for purchases made on jasminec.me.
 

Overview

 
Our refund and returns policy lasts 30 calendar days from the date of delivery. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.
 
To be eligible for a return, the toy must:
 
  • Be unused, unopened, and in the same condition as received (to maintain hygiene and safety for other families)
  • Be sealed in its original packaging (with all tags, instruction manuals, and accessories intact)
  • Include a receipt or proof of purchase
 

Non-Returnable Items

 
The following items are not eligible for return (due to safety, hygiene, or resale viability):
 
  • Opened toys (unless defective—see the “Exchanges” section below)
  • Personalized or custom-made educational toys
  • Clearance/sale items marked as “final sale”
  • Toys with visible signs of use (e.g., scratches, missing parts, or damage from play)
 

To Complete Your Return

 
We require a receipt or proof of purchase to process returns. Do not send your toy back to the manufacturer—use the return address listed below.
 

Partial Refunds

 
Partial refunds may be granted in these specific cases:
 
  • Unused toys returned without original packaging (undamaged; 10% restocking fee applied)
  • Toys returned 15–30 days after delivery (unused, in original packaging; 15% restocking fee applied)
  • Items with minor cosmetic imperfections that do not affect functionality or safety
 

Refunds

 
  1. Once your return is received and inspected, we’ll email you to confirm we’ve received the item.
  2. We’ll notify you via email if your refund is approved or rejected (e.g., for non-eligible items).
  3. Approved refunds will be processed to your original payment method within 7–10 business days.
 

Late or Missing Refunds

 
If you haven’t received your refund:
 
  1. Verify your bank/credit card account (refunds may take 3–5 business days to post).
  2. Contact your credit card issuer or bank (processing delays are common).
  3. If issues persist, email us at help@jasminec.me with your order ID and refund request details.
 

Sale Items

 
Only regularly priced toys may be refunded. Clearance, discounted, or “final sale” items are non-refundable (eligible for exchange only if defective/damaged).
 

Exchanges

 
We only replace items if they are defective, damaged, or incorrect (e.g., wrong toy model shipped):
 
  1. Email us at help@jasminec.me with your order ID and photos of the defective/damaged item.
  2. Ship the item to our return address (once approved):
    Jasmine Commercial LLC

     

    1218 Rosemont Dr

     

    Fort Mill, SC 29707, USA

     
     
 
For defective toys, we cover standard return shipping costs (provide a shipping receipt for reimbursement).
 

Gifts

 
  • If the toy was marked as a gift and shipped directly to you: You’ll receive a digital gift card for the return value once the item is received.
  • If the gift was shipped to the purchaser first: Refunds will be sent to the gift giver (they will be notified of the return).
 

Shipping Returns

 
To return eligible items, mail your toy to:
 
Jasmine Commercial LLC

 

1218 Rosemont Dr

 

Fort Mill, SC 29707, USA

 
 
  • You are responsible for return shipping costs (non-refundable)—these costs will be deducted from your refund if approved.
  • For higher-value toys, we recommend using a trackable shipping service (we are not liable for lost return shipments).
  • Exchange delivery times vary by location (typically 3–7 business days after we receive your return).
 

Need Help?

 
For refund/return questions, contact us at help@jasminec.me with your order ID and inquiry details.